Fees & Appointments
Our practice operates by appointment and aims to run on time.
We encourage patients to book appointments that best match their needs.
Before your visit
To help us provide the best care during your appointment, please arrive a few minutes early and bring your Medicare card, ID, and a list of any medications you’re taking. Booking the appropriate appointment type is essential to meet your needs. Please view the points below for more information to consider before your visit.
New Patients
We warmly welcome new patients to our practice. For your first visit, please bring:
• Your Medicare card
• Photo ID (driver’s licence or passport)
• Any concession cards, including pension or DVA cards
We kindly ask you to arrive 5–10 minutes early to complete the necessary paperwork.
Book Appointment
Existing patients can conveniently book appointments through our HotDoc portal. If you’re new to HotDoc, simply select “Sign Up” to create an account. Be sure to keep your login details safe and secure. Once registered, “Log In” to schedule your appointment. If you have any questions or need assistance, our friendly admin staff are happy to help just give us a call.
New and existing patients are able to book via the HotDoc portal for their first appointment. Or please contact the practice directly to arrange your initial booking.
Fees & Billing
We are a fully bulk billing practice for all patients with eligible Medicare cards.
Recent Medicare changes (from the 1st of November, 2025) have changed billing conditions to allow us to fully bulk bill all ages groups while providing the same level of detailed, patient-focused care.
Weekdays:
All appointments are bulk billed.
Saturdays:
All appointments are bulk billed.
If you have any questions regarding appointment cost please contact our reception team.
Private Fees
Our practice charges private fees for medical consumables and for patients without a Medicare card.
Our reception team will always strive to provide an accurate estimate of your appointment costs. However, please be aware that the final cost may vary depending on the treatment provided.
Face-to-face and equivalent telehealth appointments are billed at the same rate, as both offer the same level of medical expertise. This ensures you can choose the appointment type that best suits your needs.
Please note that your eligibility for bulk-billing or concession rates may depend on the time of day.
Emergencies
Conditions considered medical emergencies include:
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Chest Pain: Symptoms of a heart attack, such as chest pain, pressure, or heaviness in the chest, neck, jaw, or left arm, often accompanied by nausea, breathlessness, dizziness, or cold sweats.
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Stroke Symptoms: Weakness on one side of the face, arm, or leg, or slurred speech.
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Unexplained Collapse or Seizure.
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Head Injury: Particularly with loss of consciousness, nausea, vomiting, or confusion.
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Falls: Especially for elderly individuals who cannot get up unassisted.
If you’re unsure whether something is an emergency, consider the following:
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Call the surgery on (02) 9129 9222 to speak to one of our doctors or nurses.
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After hours, call Health Direct on 1800 022 222
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Alternatively, contact your nearest hospital and ask for the Emergency Department.
